Terms & Conditions

https://ridenrank.com is operated by RidenRank Ltd, a company registered in England & Wales (company number 17315160), registered office 33 Meadow Way, Bristol BS32 8BN, United Kingdom. Contact: hello@ridenrank.com.

Where we give you a written proposal, quote or order for a specific piece of work, that document and these terms form the whole agreement between us. If the two conflict, the proposal or order takes precedence for that engagement.

We supply our services to businesses acting in the course of their trade or profession. We do not contract with consumers, and the rights that apply to consumer contracts — including the 14-day cancellation right under the Consumer Contracts Regulations 2013 — do not apply. By engaging us, you confirm you are contracting as a business.

We provide website design and development, search engine optimisation and related digital marketing services, and we operate the RideDesk booking platform. The scope, deliverables, timescales and fees for any engagement are set out in the applicable proposal or order.

We may make reasonable changes to a service that do not materially reduce its scope. Anything beyond that is agreed between us in writing first.

Fees are as stated in the applicable proposal or order and are exclusive of VAT and any other applicable taxes, which are added where due.

Unless the order says otherwise, invoices are payable within 14 days of the invoice date. Recurring services such as SEO retainers and RideDesk subscriptions are billed in advance for each period and continue until cancelled in line with the order.

If an invoice is overdue we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend work and withhold deliverables on written notice until payment is received.

Third-party costs — domains, hosting, licences, stock assets, advertising spend and similar — are yours unless the order expressly includes them.

You agree to give us accurate information, timely feedback, and any materials or system access we reasonably need. Delays in providing them may move agreed dates.

You confirm you own or are licensed to use everything you supply to us, and that our use of it in the work will not infringe anyone else's rights or break the law.

You are responsible for using our services and the RideDesk platform lawfully and in line with any acceptable-use terms we give you.

We keep ownership of our own tools, frameworks, methods, know-how and anything created before or outside your engagement, together with any general improvements to them.

On full payment of all sums due, the deliverables created specifically for you are assigned or licensed to you as set out in the applicable order. Until then, we retain all rights in them.

Content, trade marks and materials you supply remain yours; you grant us the licence needed to perform the services.

Unless you tell us otherwise in writing, we may identify you as a client and show the public-facing work we produced for you — screenshots, a link and a description of what we built — in our portfolio, case studies and marketing.

We will not publish your confidential information, commercial figures or any performance data without your written agreement, and we will remove or amend a portfolio entry at your written request.

Each of us will keep the other's non-public business information confidential, use it only for the engagement, and disclose it only to people who need it and are under similar obligations. This does not apply to information that is public through no fault of ours, was already known, or must be disclosed by law.

Search rankings, traffic and enquiry volumes depend on factors outside our control, including search-engine algorithms, your competitors and your market. We apply recognised best practices and report honestly on the work we do, but we do not guarantee any particular ranking, position, traffic level or revenue outcome, and no such guarantee should be inferred from anything on this website.

The content of this website is general information about our services. We keep it accurate and current as far as we reasonably can, but it is not advice and we give no warranty that it is complete or error-free. External sites we link to are outside our control and we are not responsible for their content.

We will provide the services with reasonable skill and care. To the fullest extent permitted by law, all other terms, warranties and conditions implied by statute or common law are excluded.

We are not liable for loss of profit, revenue, business, goodwill, anticipated savings or data, or for any indirect or consequential loss, however arising.

Our total liability in connection with an engagement, whether in contract, tort (including negligence) or otherwise, is limited to the fees you paid us for that engagement in the 12 months before the event giving rise to the claim.

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Neither of us is liable for failing to perform because of an event beyond our reasonable control, including outages at a hosting, network or search provider, cyber-attack, industrial action or acts of government. Affected obligations are suspended while the event continues, and either of us may terminate on written notice if it lasts more than 30 days.

Either of us may end an engagement as set out in the applicable order, or on 30 days' written notice where the order is silent. Fees for work performed up to termination remain payable.

We may terminate or suspend immediately on written notice if you materially breach these terms and do not put it right within 14 days of being asked, if payment is significantly overdue, or if you become insolvent.

On termination we will hand over the paid-for deliverables in a usable form. Clauses meant to survive termination — including intellectual property, confidentiality, liability and governing law — continue to apply.

Each of us will comply with applicable data protection law. We handle personal data as described in our Privacy Policy. Where we process personal data on your behalf — for example within RideDesk — we do so under a written data processing agreement setting out the subject matter, duration, nature and purpose of the processing.

You may not transfer your rights or obligations under an engagement without our written consent. We may subcontract parts of the work to trusted specialists, and we remain responsible to you for work they do.

If any provision is found to be unenforceable, the rest continues in force. A delay in enforcing a right is not a waiver of it.

A person who is not a party to the agreement has no rights under the Contracts (Rights of Third Parties) Act 1999.

We may update these terms from time to time; the version in force when you accept a proposal governs that engagement.

These terms, and any dispute arising from them including non-contractual disputes, are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

Questions about these terms? Email hello@ridenrank.com.